REFUND / EXCHANGE

We hope you will be completely happy with your purchases. However if for any reason you need to return goods, please do so within 14 days, unused with all packaging and tags, and we will either exchange or refund.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. Exchanges that are not the result of a defect or a mistake where Lounge The Label has sent you the wrong product will require additional postage and handling charges.

If you have a query in relation to our service or products, email info@loungethelabel.com.au and we will get back to you as soon as possible.

We will aim to respond to all inquiries within 48 hours. Once we have contacted you, we will keep you informed of the progress of your inquiry and aim to have it resolved within 5 working days.

Customers that have purchased products through other stockists or websites and not through loungethelabel.com.au can not refund or exchange items purchased from this store.

 

Delivery within Australia

We aim to ship your order on the next business day. Delivery within Australia is generally 4 -10 working days.
If your order will take much longer than 7-10 working days, or the time stated on the item page for delivery, you will be contacted by phone or email.